Grievance Redressal mechanisms in higher educational institutions
Grievance Redressal Mechanism for Students and Applicants for Admission in Higher Educational Institutions.
Shri
Kapil Sibal, Union Minister for Human Resource Development stated today
that there would now be a Grievance Redressal mechanisms in higher
educational institutions. UGC, AICTE and NCTE would be requiring all
Central Educational Institutions, institutions deemed to be
universities, technical and management institutions under AICTE and
teacher education institutions under NCTE to establish a Grievance
Redressal Mechanism for Students and applicants for admission before the
commencement of the admission this academic year. Every institution
would be required to constitute an Ombudsman; person with judicial or
legal experience to be appointed from a panel suggested by the
affiliating university for technical and management institutions, by the
Central Government for deemed universities and by the regulator for
non-degree granting institutions. The concerned regulators would issue
the detailed instructions to the educational institutions shortly.
There are several grievances that arise relating to students and applicants for admission in higher educational institutions. These grievances require prompt redressal in order to provide timely succor to aggrieved students and applicants. The Parliamentary Standing Committee, while examining the Bill to prohibit and punish unfair practices, had recommended that pro-active steps be taken to constitute Grievance Redressal mechanisms in higher education institution.
Applicants for admission and students can apply to the Ombudsman for redressal of grievances and the Ombudsman shall deliver his/her order within one month. Although the order would not be binding on the institution, the regulator would rely on the frequency of non-observance to decide on continued recognition to such institutions.
The Ombudsman shall have the jurisdiction to hear grievances concerning denial of admission, non-observance of declared merit in admission, non-observance of applicable regulations for reservation, with-holding of documents and non refund of fees in case of withdrawal of admission, discrimination and other such matters concerning students in pursuit of studies in the institution. In case of matters concerning weaker sections such as SCs/STs/OBCs or minorities, the Ombudsman can co-opt a person of eminence from the area coming from the weaker section to assist him/her in arriving at a decision.
There are several grievances that arise relating to students and applicants for admission in higher educational institutions. These grievances require prompt redressal in order to provide timely succor to aggrieved students and applicants. The Parliamentary Standing Committee, while examining the Bill to prohibit and punish unfair practices, had recommended that pro-active steps be taken to constitute Grievance Redressal mechanisms in higher education institution.
Applicants for admission and students can apply to the Ombudsman for redressal of grievances and the Ombudsman shall deliver his/her order within one month. Although the order would not be binding on the institution, the regulator would rely on the frequency of non-observance to decide on continued recognition to such institutions.
The Ombudsman shall have the jurisdiction to hear grievances concerning denial of admission, non-observance of declared merit in admission, non-observance of applicable regulations for reservation, with-holding of documents and non refund of fees in case of withdrawal of admission, discrimination and other such matters concerning students in pursuit of studies in the institution. In case of matters concerning weaker sections such as SCs/STs/OBCs or minorities, the Ombudsman can co-opt a person of eminence from the area coming from the weaker section to assist him/her in arriving at a decision.
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